Walmart

Technical Program Manager

• Lead large-scale, complex technical programs by defining goals, critical paths, and key deliverables across multiple teams and dependencies.
• Drive alignment and secure commitments for program scopes, delivery dates, and resources while managing cross-functional dependencies.
• Oversee end-to-end system solution design, ensuring scalability, reliability, and adherence to architectural standards.
• Identify and mitigate risks, resolve conflicts, and unblock teams to maintain program momentum and achieve business objectives.
• Establish and improve scalable workflows, automate processes, and mentor team members on best practices and technical decisions.
• Communicate effectively with stakeholders, presenting data-driven insights to influence alignment and decision-making.

Distinguished Technical Program Manager – Payroll Modernization

Call Center Representative

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to aid in answering questions and resolving issues
• Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction
• Adhere to quality, compliance guidelines and SLA’s

Distinguished Technical Program Manager – Payroll Modernization

Senior Resolution Coordinator, Contact Center