Senior Resolution Coordinator, Contact Center

Walmart

Senior Resolution Coordinator handling high-volume customer, store, and associate contacts for Walmart. Resolving queries across phone, chat, and email while meeting quality and SLA standards.

Posted 8/24/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels effectively. Proficient in data entry and compliance adherence while maintaining a customer-focused mindset.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsData Entry ProficiencyMicrosoft Office ProficiencyQuality Compliance Adherence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer Query ProcessingTyping Speed (Minimum 25 WPM)Multi-Channel SupportQuality Assurance

Soft Skills

Professional CommunicationCustomer-Focused MindsetTask ManagementFlexibilityUrgency

Tools & Technologies

Microsoft OutlookMicrosoft Word

Industry Keywords

Contact Center ExperienceRetail Industry ExperienceSLA Adherence24/7 Environment FlexibilityMandatory Training Completion

About the role

Key responsibilities & impact

Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to answer questions and resolve issues
Communicate professionally and conversationally while using available resources to ensure customer satisfaction
Review, analyze, and process critical customer queries accurately
Switch between phone, chat, and email support channels according to business requirements
Adhere to quality, compliance guidelines, and SLAs

Requirements

What you’ll need

1–5 years of relevant customer service experience
Minimum 6 months' experience addressing and responding to customer requests in a contact center or retail industry environment
Minimum 6 months' experience with basic computer processing/data entry software
Excellent written and verbal communication skills
Ability to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer-focused mindset with a high level of urgency
Ability to switch between phone, chat, and email support channels
Ability to review, analyze, and process critical customer queries accurately
Ability to adhere to quality, compliance guidelines, and SLAs
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs, including Outlook and Word
Successful completion of mandatory training
Flexibility to work in a 24/7 environment with rotating weekly time off
Ability to work permanent night shifts or assigned rotational shifts
Any graduation

Benefits

Comp & perks

Incentive awards for performance
Maternity and parental leave
PTO
Health benefits
Compensation package
Flexibility for associates to manage their personal lives