Resolution Coordinator, Contact Center

Walmart

Walmart contact center coordinator resolving customer issues, escalations, and account requests. Improving service processes through customer insights, metrics, and operational problem-solving.

Posted 8/22/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, including effective communication, problem-solving methodologies, and process improvement techniques. Proficient in utilizing tools like JIRA and Gemba Leadership to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service PracticesProblem-Solving MethodologiesJIRAGemba LeadershipProcess Improvement Techniques

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Communication PrinciplesFact-Finding TechniquesWorkflow DocumentationEscalation MatricesPerformance Metrics AnalysisTrend AnalysisOperational SupportData Entry SoftwareContact Center OperationsCustomer Request Process Lifecycle

Soft Skills

Active ListeningClear CommunicationCollaborationCreative Problem-SolvingCustomer Focus

Tools & Technologies

JIRAGemba LeadershipTicketing SystemsReporting ToolsDiagnostic Tools

Industry Keywords

Customer ServiceContinuous ImprovementOperational SupportWalmart Products and ServicesStandard Operating Procedures

About the role

Key responsibilities & impact

Implement action plans related to company policies, procedures, ethics, integrity, and the Open Door Policy
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and business partners
Identify priorities, deadlines, and expectations; carry out tasks and communicate progress and information
Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support
Perform research and document workflows, resource requirements, dependencies, and criticalities
Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Escalate systemic issues using available tools, such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Implement contact center process improvement plans and escalate existing issues
Identify opportunities and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services to customers and communicate promotions, offers, and discounts
Foster respect, integrity, collaboration, customer focus, continuous improvement, and a positive associate and customer experience

Requirements

What you’ll need

Knowledge of principles and techniques of customer communication
Ability to listen to customers, understand processes, prioritize customer needs, and provide solutions
Ability to speak, write, and present clearly
Knowledge of day-to-day activities in customer care service operations
Knowledge of ticketing systems and other tools used to handle customer requests
Knowledge of escalation matrices and customer request process lifecycles
Ability to provide accurate and timely customer service using quality guidelines and resources
Ability to research customer requests and document routine workflows, resource requirements, dependencies, and criticalities
Ability to monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Ability to escalate systemic issues using tools such as Gemba Leadership and JIRA
Knowledge of problem-solving methodologies and diagnostic tools
Ability to use fact-finding techniques to identify and break down contact center operational problems
Ability to suggest alternative approaches and solutions based on internal and external benchmarking
Ability to communicate horizontally and vertically within the contact center
Ability to anticipate roadblocks and generate creative workarounds
Knowledge of customer service practices, standard operating procedures, defined processes, reporting tools, performance metrics, industry trends, and process improvement techniques
Ability to implement process improvement plans with guidance
Ability to identify opportunities and recommend improvements based on customer feedback and trend analysis
Ability to review key metrics for root cause identification and solution creation
Knowledge of Walmart products and services, including product utility, substitutes, functions, features, and capabilities
Ability to inform customers of promotions, offers, and discounts
Basic computer processing/data entry software

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Walmart Website LinkedIn All Job Openings 10,000+ employees Founded 1962 🛒 Retail 🛍️ eCommerce 👥 B2C 💰 $5G Post-IPO Debt - Walmart on 2023-04 Retail
eCommerce
B2C Walmart is a multinational retail corporation that operates a large chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart sells a wide range of consumer goods through thousands of physical stores and an e-commerce marketplace, serving consumers directly and supporting extensive logistics and supply-chain operations to stock its network. Resolution Coordinator, Contact Center Job not on LinkedIn 🔥 1 hour ago 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Implement action plans related to company policies, procedures, ethics, integrity, and the Open Door Policy
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and business partners
Identify priorities, deadlines, and expectations; carry out tasks and communicate progress and information
Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support
Perform research and document workflows, resource requirements, dependencies, and criticalities
Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Escalate systemic issues using available tools, such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Implement contact center process improvement plans and escalate existing issues
Identify opportunities and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services to customers and communicate promotions, offers, and discounts
Foster respect, integrity, collaboration, customer focus, continuous improvement, and a positive associate and customer experience 🎯 Requirements
Knowledge of principles and techniques of customer communication
Ability to listen to customers, understand processes, prioritize customer needs, and provide solutions
Ability to speak, write, and present clearly
Knowledge of day-to-day activities in customer care service operations
Knowledge of ticketing systems and other tools used to handle customer requests
Knowledge of escalation matrices and customer request process lifecycles
Ability to provide accurate and timely customer service using quality guidelines and resources
Ability to research customer requests and document routine workflows, resource requirements, dependencies, and criticalities
Ability to monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Ability to escalate systemic issues using tools such as Gemba Leadership and JIRA
Knowledge of problem-solving methodologies and diagnostic tools
Ability to use fact-finding techniques to identify and break down contact center operational problems
Ability to suggest alternative approaches and solutions based on internal and external benchmarking
Ability to communicate horizontally and vertically within the contact center
Ability to anticipate roadblocks and generate creative workarounds
Knowledge of customer service practices, standard operating procedures, defined processes, reporting tools, performance metrics, industry trends, and process improvement techniques
Ability to implement process improvement plans with guidance
Ability to identify opportunities and recommend improvements based on customer feedback and trend analysis
Ability to review key metrics for root cause identification and solution creation
Knowledge of Walmart products and services, including product utility, substitutes, functions, features, and capabilities
Ability to inform customers of promotions, offers, and discounts
Basic computer processing/data entry software Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Administrator – Five9, Microsoft Teams Telephony 🕒 July 14 Capgemini 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Responsible for managing and optimizing contact center solutions and VoIP platforms. Provide Tier 2/3 support and ensure high system availability in a collaborative environment. 🏢 Bangalore – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs