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Walmart

Resolution Coordinator, Contact Center

Walmart

Walmart customer care coordinator resolving high-volume calls, chats, and emails. Navigating support systems to answer questions and deliver accurate customer resolutions.

Posted 8/21/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels effectively. Proficient in analyzing and processing customer queries while adhering to quality and compliance standards.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksProficiency in Microsoft OfficeAdherence to Quality and Compliance Guidelines

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Query AnalysisTyping Speed of 25 WPMSLA AdherenceChat SupportEmail SupportPhone Support
Soft Skills
Customer-Focused MindsetProfessional InteractionHigh Level of Urgency
Tools & Technologies
Microsoft OutlookMicrosoft Word
Industry Keywords
Quality GuidelinesCompliance Standards24/7 EnvironmentRotating Shifts

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally in a conversational manner
  • Use available resources to ensure customer satisfaction
  • Review, analyze, and process critical customer queries accurately
  • Adhere to quality, compliance, and SLA guidelines
  • Switch between phone, chat, and email channels according to business requirements

Requirements

What you’ll need
  • 0–12 months of relevant customer service experience
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset and high level of urgency
  • Ability to switch between phone, chat, and email support channels
  • Ability to review, analyze, and process customer queries accurately
  • Adherence to quality, compliance guidelines, and SLAs
  • Willingness to take continuous voice calls
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Maternity and parental leave
  • PTO
  • Health benefits
  • Career growth and development opportunities
  • Mandatory training
  • Individual and team recognition