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Walmart

Resolution Coordinator, Contact Center

Walmart

Walmart customer care coordinator resolving high-volume phone, chat, and email inquiries. Navigating support systems and processing customer issues accurately from the Bangalore office.

Posted 8/21/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels, including phone, chat, and email. Proficient in analyzing and processing customer queries while adhering to quality and compliance standards.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAbility To Manage Multiple TasksProficiency With Microsoft OfficeTyping Speed Of 25 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceQuery AnalysisCompliance AdherenceTyping SpeedMicrosoft Office Proficiency
Soft Skills
Professional InteractionCustomer-Focused MindsetHigh Level Of UrgencyFlexibility
Tools & Technologies
Microsoft OutlookMicrosoft Word
Industry Keywords
Quality GuidelinesSLA Compliance24/7 EnvironmentRotating Shifts

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally and conversationally while using available resources to ensure customer satisfaction
  • Provide best-in-class customer service and exceed customer expectations
  • Switch between phone, chat, and email support channels according to business requirements
  • Review, analyze, and process critical customer queries accurately
  • Adhere to quality, compliance guidelines, and SLAs
  • Take continuous voice calls as required

Requirements

What you’ll need
  • 0–12 months of relevant customer service experience
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Ability to switch between phone, chat, and email support channels
  • Ability to review, analyze, and process critical customer queries accurately
  • Adherence to quality, compliance guidelines, and SLAs
  • Willingness to take continuous voice calls
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Maternity and parental leave
  • PTO
  • Health benefits
  • Flexible personal-life management alongside daily office work