Resolution Coordinator, Contact Center

Walmart

Customer Care Resolution Coordinator at Walmart, the global retailer, handling high-volume phone, chat, and email inquiries. Resolving issues through multiple systems while meeting quality and SLA standards.

Posted 8/21/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels effectively. Proficient in analyzing and processing customer queries while adhering to quality and compliance standards.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksProficiency in Microsoft OfficeTyping Speed of 25 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Query AnalysisQuality Compliance AdherenceSLA ManagementTyping Speed of 25 WPMMicrosoft Office Proficiency

Soft Skills

Professional CommunicationCustomer-Focused MindsetAbility to Work in a 24/7 EnvironmentFlexibility in Shift Work

Tools & Technologies

Microsoft OutlookMicrosoft Word

Industry Keywords

Customer SupportCall Center OperationsChat SupportEmail SupportCritical Query Processing

About the role

Key responsibilities & impact

Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to answer questions and resolve issues
Communicate professionally in a conversational manner
Use available resources to ensure customer satisfaction
Review, analyze, and process critical customer queries accurately
Adhere to quality, compliance guidelines, and SLAs
Switch between phone, chat, and email support channels according to business requirements

Requirements

What you’ll need

0–12 months of relevant customer service experience
Excellent written and verbal communication skills
Ability to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer-focused mindset with a high level of urgency
Ability to switch between phone, chat, and email support channels based on business requirements
Ability to review, analyze, and process critical customer queries accurately
Ability to adhere to quality, compliance guidelines, and SLAs
Willingness to take continuous voice calls
Minimum typing speed of 25 WPM
Proficiency with Microsoft Office programs, including Outlook and Word
Successful completion of mandatory training
Flexibility to work in a 24/7 environment with rotating weekly time off
Ability to work permanent night shifts or assigned rotational shifts
Any graduation

Benefits

Comp & perks

Incentive awards for performance
Maternity and parental leave
Paid time off (PTO)
Health benefits
Career growth and development opportunities
Mandatory training
Individual and team recognition