Manager, Operations – Seller Engagement, Risk

Walmart

Walmart Marketplace operations manager leading seller risk communications, compliance engagement, and go-to-market initiatives. Using seller insights and data to improve transparency and marketplace outcomes.

Posted 8/16/2026full-timeBentonville • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing seller engagement strategies, leveraging data-driven insights to enhance seller experiences and drive alignment across cross-functional teams. Proficient in communication strategy, project management, and stakeholder engagement within eCommerce and risk management contexts.

Highest-signal resume keywords

Seller Engagement StrategyCross-Functional Initiative LeadershipCommunication Strategy DevelopmentData Analysis for Decision MakingCustomer Engagement Program Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProduct MarketingGo-To-Market StrategyBehavioral InsightsCustomer Journey MappingChange ManagementQuantitative Data AnalysisQualitative Data AnalysisRisk ManagementOperational Insights

Soft Skills

Strategic ThinkingProblem-SolvingInfluencing StakeholdersExceptional CommunicationCollaboration

Certifications & Qualifications

Project Management Professional

Industry Keywords

ECommerceOnline MarketplacesTrust & SafetyRiskComplianceSeller Ecosystems

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead seller engagement initiatives supporting Walmart Marketplace’s Seller Risk organization
Translate business priorities into seller-facing communications, go-to-market strategies, and enablement programs
Partner with Business Operations, Seller Support, Marketing, Product, Policy, and other stakeholders
Execute the Seller Engagement strategy for the Seller Risk organization
Identify opportunities to improve seller understanding, simplify complex risk experiences, and increase transparency
Lead engagement strategies for new risk products, policies, enforcement programs, pilots, and operational initiatives
Develop communication plans, messaging frameworks, enablement materials, and launch strategies
Coordinate execution across seller-facing channels
Gather and analyze seller feedback, engagement metrics, behavioral data, and operational insights
Measure initiative effectiveness and recommend optimizations
Translate seller insights into recommendations improving products, processes, and seller experiences
Build cross-functional partnerships and represent the seller voice throughout planning and execution
Support organizational readiness through internal communications, enablement, and stakeholder alignment

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Operations, Business, Marketing, Communications, or a related field
2 years’ experience in operations, project management, or a related area with a bachelor’s degree, or 4 years’ experience without the degree
5+ years of experience in product marketing, communications, customer engagement, go-to-market strategy, or a related discipline
Experience leading complex cross-functional initiatives
Experience developing and executing communication or go-to-market strategies
Strong strategic thinking and problem-solving skills
Experience using qualitative and quantitative data to inform decisions, measure impact, and drive continuous improvement
Exceptional written, verbal, and executive communication skills
Ability to influence cross-functional stakeholders and drive alignment
Preferred: experience in eCommerce, online marketplaces, trust & safety, risk, compliance, or seller ecosystems
Preferred: experience building customer engagement, enablement, or education programs at scale
Preferred: customer research, behavioral insights, experimentation, and analytics experience
Preferred: familiarity with customer journey mapping, communication strategy, content governance, and change management
Preferred: MBA or advanced degree
Preferred: Supervising Associates
Preferred: Master’s in Economics
Preferred: Project Management Professional certification

Benefits

Comp & perks

Competitive pay
Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U Walmart-paid education benefit program
Tuition, books, and fees completely paid for through Live Better U
Annual or quarterly performance bonuses
Stock compensation may be included for certain positions