Manager, Operations – Seller Engagement

Walmart

Walmart Marketplace manager driving seller engagement, communications, and go-to-market strategies for Seller Performance. Using seller insights and data to improve adoption, understanding, and business outcomes.

Posted 8/16/2026full-timeSunnyvale • California, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $169,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing go-to-market strategies, communication plans, and seller engagement initiatives. Proficient in leveraging qualitative and quantitative data to enhance seller experiences and drive continuous improvement across cross-functional teams.

Highest-signal resume keywords

Go-To-Market Strategy DevelopmentCross-Functional Initiative LeadershipSeller Engagement Program ExecutionData-Driven Decision MakingExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product MarketingCustomer EngagementCommunication StrategyBehavioral Data AnalysisOperational InsightsSeller Experience ImprovementChange ManagementCustomer Journey MappingEnablement Program DevelopmentStrategic Thinking

Soft Skills

Problem-SolvingInfluencing StakeholdersCollaborationAlignment Across OrganizationsExecutive Communication

Certifications & Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in CommunicationsMBA or Advanced Degree (Preferred)

Industry Keywords

ECommerceOnline MarketplacesTrust & SafetyRisk ManagementComplianceSeller Ecosystems

About the role

Key responsibilities & impact

Lead seller engagement initiatives supporting Walmart Marketplace’s Seller Performance organization
Translate business priorities into seller-facing communications, go-to-market strategies, and enablement programs
Serve as the primary Seller Engagement partner for Seller Performance
Identify opportunities to improve seller understanding, simplify complex experiences, and increase transparency
Lead engagement strategies for new products, policies, pilots, and operational initiatives
Develop communication plans, messaging frameworks, enablement materials, and launch strategies
Coordinate execution across seller-facing channels with cross-functional stakeholders
Gather and analyze seller feedback, engagement metrics, behavioral data, and operational insights
Measure initiative effectiveness and recommend optimizations
Translate seller insights into product, process, and seller-experience improvements
Build partnerships across Business Operations, Seller Support, Marketing, Product, and other stakeholder teams
Represent the seller voice in planning and execution
Support organizational readiness through internal communications and stakeholder alignment

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communications, or a related field
5+ years of experience in product marketing, communications, customer engagement, go-to-market strategy, or a related discipline
Experience leading complex cross-functional initiatives
Experience developing and executing communication or go-to-market strategies for products, programs, or operational initiatives
Strong strategic thinking and problem-solving skills
Experience using qualitative and quantitative data to inform decisions, measure impact, and drive continuous improvement
Exceptional written, verbal, and executive communication skills
Ability to influence cross-functional stakeholders and drive alignment across multiple organizations
Minimum qualification alternative: Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 2 years’ experience in operations, project management, or a related area, OR 4 years’ experience in operations, project management, or a related area
Preferred: Experience within eCommerce, online marketplaces, trust & safety, risk, compliance, or seller ecosystems
Preferred: Experience building customer engagement, enablement, or customer education programs at scale
Preferred: Experience applying customer research, behavioral insights, experimentation, and analytics to improve customer experiences
Preferred: Familiarity with customer journey mapping, communication strategy, content governance, and change management
Preferred: MBA or advanced degree in Business, Marketing, Communications, or a related field

Benefits

Comp & perks

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U Walmart-paid education benefit program
Fully paid tuition, books, and fees for eligible education programs
English Language Learning programs
Short-form certificate programs