Director, Technology Operations

Walmart

Walmart digital experience operations director identifying and resolving customer friction across online shopping. Prioritizing defects and improvements with Product, Engineering, Analytics, and business teams.

Posted 8/14/2026full-timeBentonville • 🇺🇸 United StatesLead💰 $110,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and program operations, with a strong focus on analyzing customer behavior and experience data to drive improvements. Proven ability to lead cross-functional teams, prioritize issues, and implement strategies that enhance the digital shopping journey.

Highest-signal resume keywords

Project ManagementProgram ManagementAnalytical SkillsCross-Functional LeadershipCustomer Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Data AnalysisFunnel AnalysisCustomer Feedback AnalysisOperational Signal IdentificationDefect ManagementRoadmap PrioritizationStrategic Issue ResolutionProcess Automation

Soft Skills

Problem-SolvingClear CommunicationSound JudgmentComfort in Ambiguity

Certifications & Qualifications

Bachelor's Degree in Relevant Field

Industry Keywords

Digital Shopping JourneyCustomer FrictionWeb Content Accessibility Guidelines (WCAG) 2.2 AAAssistive TechnologiesDigital Accessibility Best Practices

About the role

Key responsibilities & impact

Identify and connect data sources that signal customer friction across the digital shopping journey
Analyze customer behavior and experience data to uncover root causes and quantify impact
Prioritize the highest-impact issues and create a clear view of what needs to be solved first
Triage friction into defects, product/technology roadmap items, or strategic issues requiring leadership alignment
Partner across Product, Engineering, Analytics, Site Experience, and business teams to establish owners and resolution plans
Build mechanisms to track progress, remove blockers, and hold teams accountable for delivery
Measure whether implemented changes reduce friction and improve the customer experience
Lead how Walmart identifies, prioritizes, and resolves major sources of customer friction across its digital experience
Develop strategies, operating processes, and automation to scale improvements across Walmart.com

Requirements

What you’ll need

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area
Option 2: 8 years’ experience in project management, program management, program operations, or related area
3 years’ supervisory experience
Strong analytical and problem-solving skills
Experience using behavioral data, funnel analysis, customer feedback, or operational signals to identify customer problems
Strong understanding of how Product and Engineering teams manage defects, roadmaps, and technical priorities
Sound judgment in prioritizing issues and determining the right path to resolution
Track record of driving cross-functional work and holding teams accountable without direct authority
Clear communication and ability to simplify complex issues for senior leaders
Comfort operating in ambiguity and creating structure where ownership or processes are unclear
Preferred: knowledge of implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices

Benefits

Comp & perks

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO), including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U Walmart-paid education benefit program
Tuition, books, and fees completely paid for eligible Live Better U programs
Additional stock compensation may apply for certain positions