Customer Support Representative, Call Center

Walmart

Technical Support Representative troubleshooting consumer electronics for Walmart/VIZIO customers. Handling customer interactions, diagnosing issues, and documenting calls with Excel and Salesforce.

Posted 8/5/2026full-timeDakota Dunes • South Dakota • 🇺🇸 United StatesJunior💰 $16 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical and customer support, with a focus on troubleshooting electronics and computer issues. Proficient in using Excel for data entry and maintaining organized records while ensuring a positive customer experience.

Highest-signal resume keywords

Technical SupportCustomer ServiceTroubleshootingExcel ProficiencyActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingData EntryTyping SkillsComputer Processing

Soft Skills

Attention to DetailActive ListeningProfessionalism

Tools & Technologies

SalesforceExcel

Certifications & Qualifications

GEDHigh School Diploma

Industry Keywords

Contact CenterRetail IndustryConsumer Technology

About the role

Key responsibilities & impact

Provide courteous, professional technical and customer support to VIZIO/Walmart customers
Ensure a positive and professional experience during each customer interaction
Troubleshoot technical issues by actively listening and identifying solutions
Track calls and troubleshooting steps using Excel and Salesforce
Maintain accurate and organized records
Engage with and learn about consumer technology products

Requirements

What you’ll need

GED or high school diploma
6 months of experience addressing and responding to customer requests in a contact center or retail industry environment
6 months of experience with basic computer processing/data entry software
Open availability for Monday-Friday shifts from 7am to 8pm
Experience with Excel
Strong typing skills
Attention to detail
Active listening skills
Advanced electronics and computer troubleshooting experience is a valuable asset

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U Walmart-paid education benefit
Tuition, books, and fees completely paid for eligible education programs