Senior Manager, Operations – Digital Identity Operations

Walmart

Senior Manager handling digital identity operations for Walmart's Last Mile Delivery. Leading operational execution and platform reliability for identity verification in a collaborative team environment.

Posted 7/30/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital identity programs, ensuring operational efficiency, and leading cross-functional teams. Proficient in incident management, vendor coordination, and utilizing data-driven metrics for continuous improvement.

Highest-signal resume keywords

Program ManagementOperational Metrics AnalysisIdentity Verification WorkflowsIncident Response ManagementLeadership in Tech Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ImprovementPlatform Performance ManagementData AnalysisSLA AccountabilityVendor Coordination

Soft Skills

Analytical Problem-SolvingCross-Functional CollaborationLeadership

Industry Keywords

Digital Identity ProgramOnboarding SystemsLast Mile DeliveryLogistics PlatformsMarketplace Platforms

About the role

Key responsibilities & impact

Owns the day-to-day execution of the digital identity program.
Ensures identity verification workflows are scalable, efficient, and aligned with onboarding and fulfillment goals.
Translates business and regional requirements into operational processes and platform enhancements.
Partners with Engineering to ensure high availability and performance of identity platforms.
Provides leadership during platform stability incidents impacting identity and fraud processes.
Coordinates with identity verification (IDV) vendors during operational issues, troubleshooting efforts, and incident management to ensure timely resolution.
Establishes monitoring, alerting, and escalation frameworks.
Continuously improves identity workflows.
Uses data and operational metrics to inform improvements and track performance.

Requirements

What you’ll need

7+ years of experience in Program Management, Tech Operations, or Platform Operations
3+ years in a leadership role managing teams or complex programs
Strong experience managing high-scale, operational platforms with uptime and SLA accountability
Proven ability to lead cross-functional execution in fast-paced environments
Experience in Last Mile Delivery, logistics, or marketplace platforms
Familiarity with identity verification workflows and onboarding systems
Strong analytical and problem-solving skills with a focus on operational metrics
Experience managing incident response, vendor coordination, and operational escalations
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.