Senior Manager, Technology Operations – WFS Strategy & Analytics

Walmart

Senior Manager leading technology operations at Walmart, driving cross-functional initiatives for post-purchase analytics and operational efficiency.

Posted 7/30/2026full-timeHoboken • New Jersey • 🇺🇸 United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex technology programs and cross-functional teams, with a strong focus on data analysis, financial judgment, and operational excellence. Proficient in SQL and Tableau, capable of translating complex datasets into actionable insights and recommendations.

Highest-signal resume keywords

Advanced SQL ProficiencyTableau ProficiencyProject Management ExperienceCross-Functional Team LeadershipExecutive-Level Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProgram ManagementOperational EfficiencyFinancial JudgmentBusiness Case DevelopmentMetric Logic ValidationRoot-Cause InvestigationData Pipeline UnderstandingPerformance MeasurementComplex Dataset Management

Soft Skills

Stakeholder CollaborationInfluencing Decision-MakingMentoring AnalystsContinuous ImprovementCommunication Skills

Certifications & Qualifications

Bachelor's Degree in Relevant Field

Industry Keywords

Technology OperationsPost-Purchase InitiativesCustomer ExperienceP&L ImpactOperational Workflows

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

The Senior Manager, Technology Operations, leads the execution and oversight of multiple complex technology programs, ensuring alignment with strategic objectives and financial plans.
This role involves managing cross-functional teams, optimizing resource allocation, and driving performance through data analysis and stakeholder collaboration.
The incumbent will foster strong relationships, influence decision-making, and promote continuous improvement to support organizational goals and operational excellence within a dynamic technology environment.
Own the end-to-end analytics for a portfolio of post-purchase initiatives spanning cost reduction, refund performance, operational efficiency, and customer experience.
Translate complex datasets across orders, returns, refunds, claims, customer contacts, and seller performance into decisions on product, policy, operations, and P&L.
Work hands-on in the data. Write and review SQL, validate metric logic, investigate discrepancies, and trace issues across systems, pipelines, dashboards, and operational processes.
Design and evaluate pilots and tests –size the opportunity, define success criteria, establish measurement methodology, and recommend whether to scale, iterate, or stop.
Define and monitor post-purchase health metrics, including return and refund rate, recovery rate, cancellations, contacts per order, and CSAT, and lead root-cause investigations when performance moves.
Partner with Product, Engineering, Operations, Seller Support, Data Science, and Finance to move recommendations from insight through implementation and impact measurement.
Build financially grounded business cases that quantify GMV at risk, cost to serve, loss reduction, and recovery upside.
Present to VP level audiences, communicate tradeoffs clearly, and defend the underlying data, methodology, and recommendation under questioning.
Mentor analysts and raise the bar on technical execution, analytical rigor, data quality, and documentation.

Requirements

What you’ll need

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.
Advanced SQL and tableau proficiency and experience working with large, complex datasets and data models.
Strong understanding of system interactions, product logic, data pipelines, and operational workflows.
Experience leading analysis from problem framing through recommendation, implementation, and impact measurement.
Strong financial judgment and experience sizing business opportunities and P&L impact.
Experience partnering with Product and Engineering teams to influence requirements and roadmaps.
Executive-level communication skills and a track record of operating effectively in ambiguous, cross-functional environments.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.