Specialist Technician – Technology Support, IT Support

Walmart

Specialist Technician providing hands-on IT support and collaboration for VIZIO's growing technology team through hardware provisioning and user assistance. Responsible for employee onboarding and support via multiple channels.

Posted 6/6/2026full-timeDallas • Texas • 🇺🇸 United StatesJunior💰 $21 - $40 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WindowsmacOSLinuxCommand PromptPowerShellTerminalActive Directoryimagingroot cause analysisSelf-Service software installation

Soft Skills

self-starterteam playercommunicationproblem-solvingadaptabilitycollaborationcustomer serviceattention to detailtime managementtechnical explanation

Tools & Technologies

JiraServiceNowOffice 365 Admin CenterCompany PortalManage EngineVideo Conferencing SystemsIT asset managementticketing systemsSOPsSLAs

Industry Keywords

New Hire OrientationL1 supportL2 supporthardware provisioningsoftware deploymentinfrastructure supportclient servicesinventory managementbuilding accessIT managed office equipment

Tech Stack

Tools & technologies

LinuxMacOSServiceNow

About the role

Key responsibilities & impact

Support onboarding of employees in weekly New Hire Orientation meetings.
Collaborate with other technicians to provide rotational weekend support.
Provision PC, Mac, and Linux based hardware for new employees.
Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
Provide support for Video Conferencing Systems.
Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
Oversee inventory and stocking levels for IT assets at your local office.
Coordinate with local office manager for building access and maintaining IT managed office equipment.
Occasional voluntary travel to other offices throughout the U.S. as needed.
Other tasks as assigned by team leadership.

Requirements

What you’ll need

You have a minimum education level of a High School Diploma.
You have an advanced understanding of current Windows and macOS versions, with 1+ years of experience supporting the OS.
You have 1+ years of related work experience.
You are a self-starter that thrives in a fast-paced, rapidly evolving environment.
You are a hard-working team player, with a “no task is too small” attitude.
You can explain technical issues to non-technical users.
You can work with software developers when they need assistance, providing them with correct solutions and root cause analysis.
At least 1 year of working with ticketing systems like Jira and ServiceNow.
At least 1 year of working with Office 365 Admin Center.
At least beginner level understanding of Command Prompt, PowerShell, and Terminal.
Solid foundation of Windows and macOS imaging.
Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
Understanding of Active Directory tools.

Benefits

Comp & perks

Health benefits including medical, vision and dental coverage.
401(k).
Stock purchase and company-paid life insurance.
Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program covering tuition, books, and fees for full-time and part-time associates.