Senior Product Manager – Fulfillment Customer Experience

Walmart

Senior Product Manager overseeing customer experiences in eCommerce fulfillment for Walmart. Driving product strategy, lifecycle, and innovation with an AI-focused approach.

Posted 6/4/2026full-timeSunnyvale • California • 🇺🇸 United StatesSenior💰 $90,000 - $180,000 per yearWebsite

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Hard Skills

product strategyproduct lifecycledata-driven product managementanalyticsexperimentationKPI developmenthypothesis-driven decision-makingagile methodologiesartificial intelligencemachine learning

Soft Skills

influencestakeholder managementcommunicationmentoringcollaborationproblem-solvingadaptabilitystrategic thinkingcustomer focusleadership

Certifications & Qualifications

Bachelor’s degree in computer scienceBachelor’s degree in engineering

Industry Keywords

customer-facing digital productsproduct discoveryprioritizationlaunch readinessoperational prioritiescross-functional teamstechnical tradeoffsrisk managementmatrixed environmentscalability

About the role

Key responsibilities & impact

Own product strategy, roadmap, and execution for a critical product area, ensuring alignment with customer needs, business objectives, and operational priorities.
Drive the end-to-end product lifecycle—from discovery and validation through delivery, launch, and optimization—while balancing customer experience, business impact, and technical feasibility.
Partner closely with Engineering, Design, Data Science, and Operations teams to define requirements, prioritize investments, manage dependencies, and deliver high-quality solutions at scale.
Leverage customer insights, analytics, and experimentation to identify opportunities, validate hypotheses, and continuously improve product performance and user outcomes.
Champion an adaptive, AI-enabled product mindset by exploring opportunities to incorporate artificial intelligence, machine learning, automation, and predictive capabilities into customer and operational experiences.
Move beyond traditional product development approaches by embracing rapid experimentation, iterative delivery, and data-informed decision-making to accelerate learning and value creation.
Influence cross-functional stakeholders and business partners to align on priorities, communicate product vision, and drive execution in a highly matrixed environment.
Define success metrics, monitor product health, and use quantitative and qualitative insights to guide prioritization and strategic decisions.
Identify and mitigate risks, navigate technical tradeoffs, and proactively resolve challenges that may impact delivery, scalability, or customer experience.
Mentor and support fellow product managers by sharing best practices in product discovery, prioritization, stakeholder management, and launch readiness.

Requirements

What you’ll need

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management.
Option 2: 7 years’ experience in product management or related area.
Significant experience building and scaling customer-facing digital products, with demonstrated success owning strategy and execution for complex product initiatives.
Strong product sense and ability to translate customer problems, business goals, and operational needs into actionable product strategies and roadmaps.
Proven ability to influence cross-functional teams and stakeholders, driving alignment and outcomes without direct authority.
Expertise in data-driven product management, including analytics, experimentation, KPI development, and hypothesis-driven decision-making.
Experience working closely with engineering teams and navigating technical concepts, tradeoffs, and dependencies in agile environments.
Familiarity with AI, machine learning, automation, or emerging technologies, and a curiosity for applying these capabilities to solve customer and business problems.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.