Principal Product Manager, Customer Growth

Walmart

Product Manager leading AI-driven customer engagement initiatives for Walmart's Customer Growth platform. Driving strategy and execution to enhance customer experience through personalization and optimization.

Posted 5/27/2026full-timeSunnyvale • California • 🇺🇸 United StatesLead💰 $143,000 - $286,000 per yearWebsite

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Hard Skills

Product ManagementAI-driven productsMachine LearningPersonalization systemsRecommendation enginesA/B testingStatistical reasoningData platformsExperimentation systemsAPIs

Soft Skills

Analytical skillsQuantitative problem-solvingExecutive communicationOrganizational influence

Tools & Technologies

CRMCustomer engagement systemsLoyalty systemsLifecycle ecosystems

Industry Keywords

Data-intensive environmentsCross-functional initiativesBehavioral signalsGrowth platformsEngagementRetentionWallet share

About the role

Key responsibilities & impact

Lead AI-driven growth and personalization initiatives across customer engagement ecosystems.
Own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems.
Improve engagement, retention, frequency, and wallet share.
Collaborate with Data Science and Engineering teams.

Requirements

What you’ll need

8+ years of Product Management experience in technology or data-intensive environments
Strong analytical and quantitative problem-solving skills
Experience leading complex cross-functional initiatives involving Engineering and Data Science teams
Experience owning products or platforms with measurable business impact
Experience building AI/ML-driven products, personalization systems, recommendation engines, or growth platforms
Strong experimentation background including A/B testing and statistical reasoning
Experience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystems
Technical fluency with data platforms, experimentation systems, APIs, and ML concepts
Strong executive communication and organizational influence skills.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.