Resolution Coordinator, Contact Center

Walmart

Customer Care Resolution Coordinator handling calls, chats, and emails for Walmart Contact Center. Resolving inquiries while ensuring customer satisfaction in a high-volume environment.

Posted 5/26/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to aid in answering questions and resolving issues
Communicate professionally in a conversational manner
Ensure customer satisfaction using available resources
Punctual, reliable, problem solving, acting with integrity, and dedicated to making a difference

Requirements

What you’ll need

0 – 12 months of relevant customer service experience
Excellent written and verbal communication skills
Able to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer focused mindset with a high level of urgency
Must be willing to take continuous voice calls
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible work in a 24/7 work environment with rotating weekly time off
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis

Benefits

Comp & perks

maternity and parental leave
PTO
health benefits
incentive awards for performance
best-in-class benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencetyping 25 WPMMicrosoft OfficeOutlookWord

Soft Skills

communication skillsprofessional interactionmulti-taskingcustomer focused mindsetproblem solvingpunctualityreliabilityintegritydedication

Certifications

mandatory training completion