Senior Analyst, Business Analysis and Insights

Walmart

. Manage and resolve tickets in OSC with urgency, quality, and full documentation.

Posted 5/14/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $60,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and resolve tickets in OSC with urgency, quality, and full documentation.
Communicate with technicians via phone/text to ensure clarity and fast resolution.
Meet performance goals (25 tickets/day, 1-hour response, 24-hour resolution).
Proactively manage aging, past-due, and out-of-stock orders.
Cancel and resource orders as needed, ensuring clear technician communication.
Escalate Tier 3 issues with detailed information for efficient support.
Identify and escalate recurring supplier or product issues.
Contribute insights to improve supplier performance and internal processes.

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area.
Strong customer service mindset with urgency and accountability.
Experience in parts management, supplier coordination, or technician support.
Knowledge of equipment parts, trade work, or supply chain operations.
Ability to communicate clearly and professionally across multiple channels.
Strong problem-solving skills with attention to detail and accuracy.
Ability to manage multiple priorities while meeting performance targets.
Experience identifying trends and escalating recurring issues.
Commitment to teamwork, continuous improvement, and process enhancement.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U education benefit program for associates in Walmart and Sam's Club facilities, covering tuition, books, and fees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsproject managementparts managementsupplier coordinationsupply chain operationsperformance metricsticket managementproblem-solvingdocumentationtrend identification

Soft Skills

customer serviceurgencyaccountabilitycommunicationattention to detailaccuracytime managementteamworkcontinuous improvementprocess enhancement