Senior Manager, Operations – Digital Identity Operations

Walmart

. Owns the day-to-day execution of the digital identity program.

Posted 5/12/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $90,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Owns the day-to-day execution of the digital identity program.
Ensures identity verification workflows are scalable, efficient, and aligned with onboarding and fulfillment goals.
Translates business and regional requirements into operational processes and platform enhancements.
Partners with Engineering to ensure high availability and performance of identity platforms.
Provides leadership during platform stability incidents impacting identity and fraud processes.
Coordinates with identity verification (IDV) vendors during operational issues, troubleshooting efforts, and incident management to ensure timely resolution.
Establishes monitoring, alerting, and escalation frameworks.
Continuously improves identity workflows.
Uses data and operational metrics to inform improvements and track performance.

Requirements

What you’ll need

7+ years of experience in Program Management, Tech Operations, or Platform Operations
3+ years in a leadership role managing teams or complex programs
Strong experience managing high-scale, operational platforms with uptime and SLA accountability
Proven ability to lead cross-functional execution in fast-paced environments
Experience in Last Mile Delivery, logistics, or marketplace platforms
Familiarity with identity verification workflows and onboarding systems
Strong analytical and problem-solving skills with a focus on operational metrics
Experience managing incident response, vendor coordination, and operational escalations
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementtech operationsplatform operationsidentity verification workflowsoperational metricsincident responsevendor coordinationonboarding systemslogisticsmarketplace platforms

Soft Skills

leadershipanalytical skillsproblem-solving skillscross-functional executioncommunicationteam managementoperational improvementscalability focusperformance trackingincident management