Senior Manager, Operations – Digital Identity Governance, Vendor Strategy

Walmart

. Lead end-to-end IDV/KYC vendor procurement, contract negotiation, and program budgeting, driving ROI and cost optimization tied to delivery volumes.

Posted 5/12/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $90,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end IDV/KYC vendor procurement, contract negotiation, and program budgeting, driving ROI and cost optimization tied to delivery volumes.
Establish robust governance frameworks, ensuring strict adherence to regulatory requirements, KYC standards, and data privacy.
Monitor vendor SLAs and KPIs, acting as the primary escalation point for risks and performance improvement initiatives.
Leverage expertise in biometrics and AI fraud signals to evaluate emerging technologies and influence the strategic roadmap.
Partner with Product, Engineering, and Legal to build a scalable, resilient identity infrastructure that combats evolving threats.

Requirements

What you’ll need

7+ years of experience in Vendor Management, Program Governance, or Technology Strategy
3+ years in a senior leadership role
Proven experience managing large-scale vendor ecosystems and procurement processes
Strong financial acumen with ownership of multi-million dollar budgets
Experience in digital identity, KYC, fraud, or trust & safety domains
Knowledge of regulatory and compliance requirements related to identity verification
Strong understanding of IDV vendor landscape and biometric technologies
Exceptional stakeholder management and executive communication skills.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

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Hard Skills & Tools

vendor managementprogram governancetechnology strategycontract negotiationbudgetingKYC standardsbiometricsAI fraud signalsidentity verificationprocurement processes

Soft Skills

stakeholder managementexecutive communicationfinancial acumenrisk managementperformance improvementleadershipstrategic influenceorganizational skillsproblem-solvingcollaboration