Senior Resolution Coordinator, Contact Center

Walmart

. take a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 5/9/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

take a high volume of incoming calls, chats, and emails from customers, stores, and associates
navigate multiple systems to answer questions and resolve issues
communicate professionally in a conversational manner
ensure customer satisfaction
punctual and reliable
problem solve with integrity
make a difference
review, analyze, and process critical customer queries with accuracy

Requirements

What you’ll need

1 Year - 5 years of relevant Customer Service experience
Excellent written and verbal communication skills
Able to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer focused mindset with a high level of urgency
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible to work in a 24/7 work environment with rotating weekly time off
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis
Any graduation

Benefits

Comp & perks

maternity and parental leave
PTO
health benefits
incentive awards

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Service experienceTyping (minimum 25 WPM)Microsoft Office (Outlook, Word)

Soft Skills

Excellent written communicationExcellent verbal communicationProfessional interactionMulti-taskingCustomer focused mindsetHigh level of urgencyProblem solvingPunctualityReliabilityIntegrity

Certifications

Successful completion of mandatory training