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Walmart

Senior Analyst, Case Management

Walmart

. Independently conducts a high volume of complex, high‑risk, and impartial workplace investigations into allegations that an associate may have acted contrary to Walmart Canada policy and applicable law.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$74,000 - CA$101,750 per yearWebsite

About the role

Key responsibilities & impact
  • Independently conducts a high volume of complex, high‑risk, and impartial workplace investigations into allegations that an associate may have acted contrary to Walmart Canada policy and applicable law.
  • Effectively manages high‑stress workplace conflicts among parties involved in investigations.
  • Clearly communicates investigation findings, policy application, and related recommendations to senior management and legal counsel.
  • Responsible for reaching appropriate conclusions in accordance with applicable employment laws.
  • Properly handles highly sensitive, confidential information about associates and customers.
  • Interviews customers on behalf of Walmart Canada regarding human rights, harassment, and discrimination.

Requirements

What you’ll need
  • Bilingual — French and English
  • Advanced legal drafting and writing skills
  • Ability to remain neutral and composed during difficult interviews on sensitive issues
  • Ability to analyze complex interpersonal issues and to articulate conclusions clearly and appropriately
  • Ability to manage high levels of stress and interpersonal conflict on a daily basis
  • Ability to quickly learn new areas of the business
  • Ability to work independently with little or no supervision, manage time effectively, and deliver a high volume of work under tight deadlines
  • Expertise in conducting impartial investigations into harassment and discrimination
  • Expertise in reaching appropriate conclusions on allegations of harassment and discrimination
  • Working familiarity with employment-related laws

Benefits

Comp & perks
  • Walmart will accommodate the disability-related needs of applicants and associates as required by law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
legal draftingwriting skillsinvestigationsemployment-related laws
Soft Skills
bilingualneutralitycomposureconflict managementanalytical skillsarticulationtime managementindependencestress management