Manager, Billing Operations, Dispute Management

Walmart

. Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.

Posted 5/5/2026full-timeSan Bruno • California, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $202,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.
Establish and manage the billing operating rhythm, including prioritization, workload visibility, escalation paths, and coordination across the full revenue cycle.
Own billing governance, including SOPs, approval workflows, adjustment controls, documentation standards, and audit readiness.
Ensure billing activities are accurate, timely, compliant, and scalable as business volume, customer complexity, and partner needs grow.
Oversee the dispute resolution process to ensure disputes are reviewed, prioritized, resolved, and closed within established SLAs.
Partner with Finance, Accounting, Sales, Operations, Legal, and customer-facing teams to resolve complex billing disputes and prevent recurrence.
Monitor dispute aging, dispute volume, credit trends, root causes, and financial impact to identify operational or system-driven issues.
Serve as the cross-functional escalation leader for billing issues involving customers, systems, contracts, platforms, internal teams, or third-party partners.
Support and develop billing team members who own specific billing lanes, ensuring role clarity, accountability, and consistent performance expectations.
Manage team prioritization, capacity planning, training, SOP adherence, and day-to-day operational readiness.
Partner with Product, Engineering, Finance, Accounting, Sales, Operations, Legal, and third-party partners to resolve issues and improve billing execution.
Define, monitor, and improve Billing Operations KPIs, including billing accuracy, invoice timeliness, SLA adherence, dispute aging, backlog, credit activity, revenue leakage, and cash-cycle impact.
Use data and root-cause analysis to identify recurring defects, manual work, control gaps, reconciliation issues, and contract-to-bill breakdowns.
Lead process improvement initiatives that reduce rework, improve accuracy, strengthen controls, automate workflows, and scale Billing Operations.
Develop reporting, dashboards, and business review materials that provide visibility into performance, risks, trends, and improvement opportunities.

Requirements

What you’ll need

Bachelor’s degree in Finance, Accounting, Business, or related field.
5+ years of experience in billing operations, revenue operations, or finance operations.
Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
Strong understanding of billing workflows, dispute resolution, and internal control environments.
Experience working with ERP or billing systems and data reporting tools.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
Ability to thrive in fast-moving, ambiguous growth environments.
Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing operationsrevenue operationsdispute resolutionbilling workflowsinternal control environmentsdata reportingroot-cause analysisprocess improvementKPI monitoringSOP development

Soft Skills

analytical skillsorganizational skillsproblem-solving skillswritten communicationverbal communicationcollaborationleadershipaccountabilityperformance managementcapacity planning

Certifications

Bachelor’s degree in FinanceBachelor’s degree in AccountingBachelor’s degree in Business