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Tech Stack
Tools & technologiesServiceNowSwift
About the role
Key responsibilities & impact- Lead and manage control room operations, ensuring effective monitoring, incident response, and resolution of system and batch-related issues.
- Guide the team during major incidents (P1/P2), driving swift recovery, minimizing business impact, and ensuring effective communication with stakeholders.
- Oversee batch operations (Control-M) and ensure prioritization of critical workflows to meet SLA commitments.
- Ensure stability and monitoring of mainframe systems (z/OS), including troubleshooting and escalation to appropriate support teams.
- Leverage tools such as GDPS, HMC, HCM, BMC (Mainview, AMI Ops), DB2/IMS for system operations and diagnostics.
- Utilize ServiceNow for incident management, ensuring timely ticket resolution, quality updates, and compliance with SLAs.
- Manage and optimize escalation processes using xMatters, ensuring timely alerting and response.
- Analyze operational performance using PowerBI dashboards, identifying trends and driving data-driven improvements.
- Ensure adherence to standard operating procedures (SOPs) and lead process improvement initiatives.
- Support and oversee change management activities, including maintenance, IPLs, and system updates.
- Collaborate with SMEs, infrastructure, and application teams to resolve recurring issues and improve system reliability.
- Oversee data center support activities, including batch processing, system health, and outage coordination.
- Drive audit and compliance requirements, ensuring adherence to internal controls and reporting standards.
- Lead shift operations and governance, ensuring effective communication through shift handovers and documentation.
- Provide leadership in hiring, onboarding, performance management, and associate development.
- Foster a culture of continuous improvement and innovation, encouraging adoption of digital tools and modern ways of working.
Requirements
What you’ll need- Minimum 4+ years of experience in mainframe operations or strong understanding of mainframe systems.
- Hands-on experience with z/OS environments and batch processing.
- Working knowledge of GDPS, HMC, HCM, BMC tools, DB2/IMS.
- Experience with ServiceNow for incident and change management.
- Exposure to Control-M or similar batch scheduling tools.
- Strong incident management and problem-solving skills.
- Ability to work extended hours, including weekends, to support operational needs.
- Experience in leading teams within a 24x7 operations environment.
- Knowledge of xMatters for alerting and escalation management.
- Experience using PowerBI or similar tools for operational reporting and insights.
- Familiarity with data center operations and infrastructure support.
- Understanding of Walmart hiring processes and performance management practices.
- Experience driving automation and operational efficiency initiatives.
Benefits
Comp & perks- Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mainframe operationsz/OSbatch processingincident managementproblem-solvingautomationoperational efficiencydata analysischange managementperformance management
Soft Skills
leadershipcommunicationteam managementcontinuous improvementcollaborationadaptabilitystakeholder engagementgovernanceprocess improvementinnovation