Manager, Program Management – Marketplace Returns Supply Chain

Walmart

. Oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers.

Posted 4/24/2026full-timeBentonville • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $155,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers.
Identify opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain.
Analyze data to identify opportunities for improvement using SQL and/or Big Query.
Help drive change to improve multiple areas within the customer post-purchase experience.
Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics.
Launch & scale programs, track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace.

Requirements

What you’ll need

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.
2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams.
Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics).
Ability to analyze data on return costs, build and drive key business metrics.
Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
Strong presentation and influencing skills and the ability to interact with executive level business partners.
Startup mentality: scrappy, creative, drive, and passion to be best-in-class.
Self-starter with a strong attention to detail and an ability to deal with ambiguity.
Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs.
Experience making data-driven business decisions to help prioritize and shape projects.
Excellent written and verbal communication skills with ability to champion products throughout the organization.
Attitude to thrive in a fun, fast-paced, start-up like environment.
Belief in our purpose of save money, live better for customers.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLBig Querydata analysisprogram managementproject managementreverse logisticsreturns lifecycle managementreturns warehouse operationstransportation logisticscost analysis

Soft Skills

presentation skillsinfluencing skillsattention to detailself-starterability to deal with ambiguitycommunication skillscross-functional collaborationstartup mentalitycreativityresults-driven

Certifications

Bachelor's degree