Senior Analyst, Operations – Trust & Safety Operations

Walmart

. Review, investigate, and resolve pre-litigation cases involving delivery incidents, customer complaints, and driver-related issues .

Posted 4/8/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $60,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Review, investigate, and resolve pre-litigation cases involving delivery incidents, customer complaints, and driver-related issues
Conduct detailed fact-finding by analyzing internal data, case documentation, and stakeholder input
Make timely, risk-based decisions to resolve cases and minimize potential legal exposure
Partner with Legal, Compliance, Customer Experience, and Operations teams to align on case outcomes and escalation handling
Communicate clearly and professionally with internal stakeholders to gather information and provide updates
Document case findings thoroughly, ensuring accuracy and adherence to internal policies and regulatory standards
Identify patterns and trends across cases and recommend process or policy improvements
Manage a high-volume caseload while meeting service level agreements and quality expectations
Support continuous improvement efforts to enhance investigation quality, efficiency, and consistency

Requirements

What you’ll need

2+ years of experience in investigations, claims, dispute resolution, risk, compliance, or related field
Strong analytical and critical thinking skills with the ability to assess complex situations and make sound decisions
Experience handling sensitive or escalated cases with a high degree of professionalism and objectivity
Excellent written and verbal communication skills, with the ability to clearly document findings and influence stakeholders
Proven ability to manage competing priorities in a fast-paced, high-volume environment
High attention to detail and commitment to accuracy and consistency
Experience working cross-functionally with Legal, Operations, or Customer Support teams is highly preferred.
Bachelor's degree in Business Administration, Engineering, Operations, or related field OR 2 years’ experience in operations, project management, or related area.

Benefits

Comp & perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

investigationsclaimsdispute resolutionrisk managementcompliancedata analysiscase documentationprocess improvementproject management

Soft Skills

analytical skillscritical thinkingcommunication skillsattention to detailprofessionalismobjectivitytime managementdecision makingstakeholder influence