Walmart

Senior Analyst, Operations – Trust & Safety Operations

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • United States

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Salary

💰 $60,000 - $110,000 per year

Job Level

Senior

About the role

  • Review, investigate, and resolve pre-litigation cases involving delivery incidents, customer complaints, and driver-related issues
  • Conduct detailed fact-finding by analyzing internal data, case documentation, and stakeholder input
  • Make timely, risk-based decisions to resolve cases and minimize potential legal exposure
  • Partner with Legal, Compliance, Customer Experience, and Operations teams to align on case outcomes and escalation handling
  • Communicate clearly and professionally with internal stakeholders to gather information and provide updates
  • Document case findings thoroughly, ensuring accuracy and adherence to internal policies and regulatory standards
  • Identify patterns and trends across cases and recommend process or policy improvements
  • Manage a high-volume caseload while meeting service level agreements and quality expectations
  • Support continuous improvement efforts to enhance investigation quality, efficiency, and consistency

Requirements

  • 2+ years of experience in investigations, claims, dispute resolution, risk, compliance, or related field
  • Strong analytical and critical thinking skills with the ability to assess complex situations and make sound decisions
  • Experience handling sensitive or escalated cases with a high degree of professionalism and objectivity
  • Excellent written and verbal communication skills, with the ability to clearly document findings and influence stakeholders
  • Proven ability to manage competing priorities in a fast-paced, high-volume environment
  • High attention to detail and commitment to accuracy and consistency
  • Experience working cross-functionally with Legal, Operations, or Customer Support teams is highly preferred.
  • Bachelor's degree in Business Administration, Engineering, Operations, or related field OR 2 years’ experience in operations, project management, or related area.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
investigationsclaimsdispute resolutionrisk managementcompliancedata analysiscase documentationprocess improvementproject management
Soft Skills
analytical skillscritical thinkingcommunication skillsattention to detailprofessionalismobjectivitytime managementdecision makingstakeholder influence