Walmart

Systems and Infrastructure Engineer II

Walmart

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

Cloud

About the role

  • As a Systems & infra structure Engineer, you would be responsible to manage Audio Visuals, Event Coordination & Execution, Conference Room Design & Administration, AV Programming, Collaboration Tools Management.
  • This role is crucial for ensuring seamless technology integration, system health, and superior user experiences across our corporate offices and hybrid environments.
  • Design & Installation : Design, build, and supervise the physical installation of audio, video, and control equipment.
  • Solution Design & Analysis : Analyse civil services, CAD drawings, and design AV solutions that deliver superior user experiences.
  • Proposals & Inventory Management : Plan and prepare Bill of Quantity (BoQ) proposals, inventory lists, and technical designs for AV solutions.
  • Installation & Configuration : Assist the team in installing, configuring, and managing large-scale displays, video walls, AV systems, and control devices.
  • Testing & Commissioning : Oversee the testing and commissioning of AV systems post-installation, ensuring all equipment is fully functional.
  • Stakeholder Collaboration : Drive collaboration with business stakeholders such as consultants, IT teams, architects, construction teams, security staff, and other OEMs to ensure seamless execution of campus AV and room technology infrastructure.
  • Prevent and Automate: Proactively determine the infra health and prevent the downtime or issue occurrence, introduce the automation and self-heal/fix to eliminate the failures.
  • Collaboration Tools Support : Assist end-users with collaboration tools such as Zoom, MS Teams, Slack, etc.
  • Room-Tech Management & Support : Help manage and support AV issues across various rooms, including VC rooms, training rooms, NOC/CCC rooms, experience centers, social hubs, and townhall areas.
  • Support Systems : Address AV-related issues reported via support systems such as ticketing tools, telephone, and email.
  • Advanced Troubleshooting : Provide advanced configuration, monitoring, and troubleshooting of AV devices via dashboards, resolving issues remotely.
  • Escalation Management : Act as an L2 and L3 point of escalation, handling issues and communicating progress in a timely manner.
  • Troubleshooting VC Equipment : Troubleshoot various VC equipment (e.g., Cisco, Poly, Logitech, Neat).
  • VC Endpoint Configuration : Configure VC endpoints on VCS and/or Cisco Unified Call Manager, troubleshoot, extract logs, and collaborate with manufacturers/vendors to resolve identified issues.
  • Maintenance Planning : Plan and schedule periodic maintenance of AV equipment and video walls.
  • Vendor Collaboration : Work with AV service providers for corrective and preventive maintenance activities.
  • Inventory & Documentation : Maintain accurate records of AV equipment inventory and system configurations.
  • Event hosting : Support major town halls and organization-wide events/webinars.
  • Support Documentation : Publish support documentation to assist onsite staff and provide staff training as needed.
  • Project Coordination : Collaborate with internal teams and external vendors/OEMs for project coordination, resolving technical issues, and arranging for equipment servicing or replacements.
  • Vendor Interaction : Interact with vendors for hardware issues and resolutions, raise tickets if necessary, and follow up for completion.
  • Live Event Support : Operate and maintain professional & broadcast cameras and lighting equipment during live events.

Requirements

  • Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area.
  • 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization related technologies.
  • 5+ years of relevant experience.
  • Hands-On Experience: Proficiency with audio-visual equipment, including video conferencing systems, audio processors, sound systems, video walls, professional cameras, projectors, digital signage players, and control systems.
  • Enterprise Support Experience: Experience in supporting AV technology and platforms in a large enterprise environment.
  • AV Systems Programming: Proven experience in audio-visual systems engineering, conference room design, and Audio/Video or control systems programming.
  • AV Device Monitoring: Experience with monitoring and configuring AV devices via dashboards such as Utelogy, Crestron Fusion, Xio Cloud, Poly Lens, Webex Cloud, Extron Global Viewer Enterprise software, etc.
  • OEM Product Knowledge: Proficiency with AV OEM products such as Crestron, Extron, Lightware, Cisco, Poly, AMX, and similar AV integrated systems.
  • Advanced Troubleshooting: Advanced skills in troubleshooting AV issues, including application log analysis and cross-system troubleshooting.
  • Collaboration Tools: Solid understanding of administering and managing collaboration tools like Zoom and Microsoft Teams.
  • IT & Networking Knowledge: Basic knowledge of IT infrastructure, networking, and civil/MEP services.
  • Certifications: Certifications in relevant AV technologies (e.g., AVIXA CTS) or any other relevant certifications.
  • ITIL Process Understanding: Familiarity with ITIL processes and support services.
  • Camera & Lighting Systems: Experience in handling professional cameras and stage lighting systems.
  • Time Management: Ability to work independently and manage time effectively.
  • Problem-Solving: Strong attention to detail and problem-solving abilities.
  • Project Management: Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
Benefits
  • Beyond our great compensation package, you can receive incentive awards for your performance.
  • other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
audio-visual equipmentvideo conferencing systemsAV systems programmingAV device monitoringtroubleshooting AV issuesconfiguration of AV devicescollaboration tools managementinstallation of AV systemsdesign of AV solutionsmaintenance planning
Soft Skills
time managementproblem-solvingproject managementattention to detailstakeholder collaborationorganizational skillsindependent workcommunication abilitiesadvanced troubleshootingevent coordination
Certifications
AVIXA CTS