Walmart

Director, Workforce Planning – Transformation

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • United States

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Salary

💰 $110,000 - $220,000 per year

Job Level

Lead

About the role

  • Develop and lead the International People workforce transformation strategy aligned to enterprise and market priorities.
  • Design future-ready, AI-enabled operating models that clarify accountabilities across Global, International, and Market teams.
  • Lead enterprise-level organization design initiatives, including spans and layers optimization, capability placement, and structural realignment.
  • Integrate advanced workforce analytics and predictive scenario planning into operating model and headcount decisions.
  • Build scalable workforce planning frameworks that enable markets to model cost, productivity, and capability trade-offs.
  • Use data and financial modeling to inform long-term workforce evolution and resource allocation.
  • Redesign People workflows and service models to leverage automation, self-service, and AI-assisted decision-making.
  • Partner with People Technology and Digital teams to embed AI tools into workforce planning, service delivery, and operational processes.
  • Rebalance work across human and automated capabilities to elevate strategic impact and reduce transactional complexity.
  • Establish governance frameworks to support responsible, scalable AI adoption across International markets.
  • Define and implement scalable service models (e.g., COEs, shared services, market execution) to increase efficiency and effectiveness.
  • Standardize and simplify core People processes while preserving necessary market flexibility.
  • Embed continuous improvement principles into workforce and operating model redesign.
  • Lead complex, multi-market transformation initiatives from strategy through execution and value realization.
  • Serve as a trusted advisor to International and Market People leaders on workforce strategy and structural decisions.
  • Drive strong change management practices to enable adoption of new operating models and AI-enabled ways of working.
  • Establish governance, metrics, and reporting to track transformation impact across cost, productivity, and associate experience.
  • Design and execute comprehensive change management strategies that drive adoption of new operating models, AI-enabled workflows, and People processes across markets.
  • Develop stakeholder engagement plans, tailored communications, training, and enablement materials for leaders and market teams.
  • Establish adoption metrics, reinforcement plans, and feedback loops to measure and sustain behavioral change and value realization.
  • Lead capability-building initiatives to up-skill People teams in change adoption, digital fluency, and AI governance.
  • Ensure change and adoption activities are integrated with program governance, risk management, and transformation reporting.

Requirements

  • 8–12+ years of experience in workforce strategy, operating model design, HR transformation, or management consulting.
  • Demonstrated experience leading large-scale, cross-functional transformation initiatives.
  • Deep expertise in organization design, service model evolution, and workforce planning.
  • Strong analytical and financial acumen, including scenario modeling and cost optimization.
  • Experience embedding analytics, automation, or AI into workforce or operating model transformation.
  • Proven ability to influence senior leaders in complex, matrixed, multi-market environments.
  • Preferred: Experience in retail or other large, geographically dispersed organizations.
  • Background in AI-enabled workforce or digital transformation initiatives.
  • Advanced degree (MBA or related discipline).
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
  • Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
  • Tuition, books, and fees are completely paid for by Walmart.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce strategyoperating model designHR transformationorganization designservice model evolutionworkforce planningscenario modelingcost optimizationanalyticsautomation
Soft Skills
change managementstakeholder engagementinfluencingcommunicationleadershipstrategic impactcontinuous improvementtrusted advisortrainingenablement
Certifications
MBAadvanced degree