Coordinate system support and performance by ensuring support queue issues are resolved.
Identify the root causes of issues and drive suppliers to resolve these issues.
Document the resolution of issues and perform escalation procedures.
Responsible for core DevOps team duties including on-call support to ensure system reliability.
Oversee new launch reviews and onboarding, effective incident management along with troubleshooting.
Proactive management of Dashboards and alert systems, providing consultation support to expedite development team processes during releases and post-deployment phases.
Track alert analysis trends and identify weekly focal points.
Collaborate with development teams to understand and address problem context.
Implement permanent solutions to prevent recurring alerts.

Requirements

Master's degree or equivalent in computer science, computer engineering, information systems, information technology, or related area; OR Bachelor's degree or equivalent in these areas and 2 years of experience in technology infrastructure engineering.
Experience automating tasks and managing system configurations using Python BASH.
Experience overseeing containerized technologies including Docker and orchestrating complex applications using Kubernetes.
Experience designing, implementing, and automating distributed systems solutions.
Experience managing Linux environments including system configuration, maintenance, troubleshooting, and security management.
Experience creating, maintaining and updating Monitoring Dashboard systems for Infrastructure along with alerting mechanisms.
Experience troubleshooting Network Issues using Wireshark and networking protocols.
Experience maintaining and administering Version control source code with Git, GitHub, Bitbucket, and GitHub Actions.
Experience maintaining streaming application flows including Apache Kafka and AWS Kinesis.
Experience with Code Analysis and Quality gate control measures using SonarQube, Jenkins, Looper, and Concord.
Experience developing APIs for various applications and databases including Redshift, Cassandra, MySQL, Flask, Docker, and Python.
Employer will accept any amount of experience with the required skills.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting.
Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonBASHDockerKubernetesLinuxWiresharkGitGitHubApache KafkaAWS Kinesis

Soft Skills

problem-solvingcollaborationincident managementcommunicationproactive management

Certifications

Master's degreeBachelor's degree