Lead the transformation of the Operational Excellence function into a world-class Information Security Reliability Engineering practice.
Lead the implementation of InfoSec’s strategic roadmap for HA Ops, using modern tooling to reduce alert fatigue and predict system anomalies.
Collaborate with Fellows and Engineers to adopt and implement HA observability standards.
Direct your team to build and maintain complex ServiceNow workflows and catalog items.
Automate manual request fulfillment (e.g., access grants, firewall changes) to reduce toil and improve delivery speed.
Oversee the management of standardized change processes, utilizing intelligent automation to streamline approvals and compliance checks.
Enhance change management reporting, delivering comprehensive analytics on stability and velocity.
Use GTP tooling to establish a robust framework for incident and problem management, including AI-assisted post-incident debriefs and automated root-cause analysis drafting.
Orchestrate InfoSec’s decisive response to P-Level incidents, minimizing Mean Time to Mitigate (MTTM).
Collaborate with Engineers and Fellows to establish and enforce standards for High Availability (HA) and reliability across all InfoSec applications.
Develop real-time application health dashboards and integrated performance monitoring.
Champion "Self-Healing" infrastructure initiatives, using automation to detect and recover system anomalies.
Support InfoSec teams in meeting operational excellence targets and maintaining availability per system SLO.
Coordinate with Global Tech and InfoSec engineering teams to ensure alignment on reliability goals.
Partner with service owners to ensure required observability and AI-based monitoring tools are correctly implemented.
Provide leadership and mentorship to the engineering on-call rotation, fostering a culture of blameless retrospectives.

Requirements

Option 1: Bachelor's degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 6 years’ experience in software engineering or related area at a technology, retail, or data-driven company.
Option 2: 8 years’ experience in software engineering or related area at a technology, retail, or data-driven company. 3 years’ supervisory experience.
10+ years of experience in Reliability Engineering, DevOps, or Information Security Operations, with at least 5 years in a leadership role.
Proven experience implementing observability and APM platforms (e.g., Dynatrace, Datadog Watchdog) and integrating LLM/Generative AI tools to accelerate engineering workflows.
Extensive experience managing P1/P0 critical incidents and leading "war rooms" under pressure.
Strong understanding of Cloud Infrastructure (Azure/GCP), Infrastructure as Code (Terraform/Ansible), and modern observability stacks.
Ability to distinguish between vanity metrics and actionable data, using analytics to drive continuous improvement in system stability.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Reliability EngineeringDevOpsInformation Security OperationsObservabilityApplication Performance Monitoring (APM)Cloud InfrastructureInfrastructure as CodeAutomationAnalyticsIncident Management

Soft Skills

LeadershipMentorshipCollaborationProblem-solvingCommunicationCrisis ManagementContinuous ImprovementBlameless RetrospectivesTeam CoordinationStrategic Planning