Drive the design and evolution of monitoring and observability frameworks that enable proactive detection, root cause analysis, and rapid resolution of customer-impacting incidents.
Lead the development and integration of automation tools to streamline operational workflows, reduce toil, and enhance the reliability of customer service platforms.
Participate in on-call rotations, applying deep technical expertise to swiftly diagnose and mitigate production issues, ensuring high availability and minimal disruption to customer support experiences.
Collaborate closely with engineering teams to embed reliability into the software development lifecycle, championing a culture of shared ownership and “you build it, you run it.”
Define and manage SLIs, SLOs, and SLAs to align service reliability with business expectations and continuously improve system performance.
Apply proven reliability patterns and practices, leveraging hands-on experience to architect resilient systems that scale with customer demand.
Lead post-incident reviews and blameless retrospectives, identifying systemic improvements and fostering a culture of continuous learning and operational excellence.
Analyze system performance and advocate for cost-effective optimizations, balancing infrastructure efficiency with world-class service reliability.

Requirements

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and5 years’ experience in site reliability engineering, site and system administration, infrastructure management, or related area.
Option 2: 7 years’ experience in site reliability engineering, site and system administration, infrastructure management, or related area.
10+ years of experience engineering and scaling highly available, customer-facing systems with a focus on reliability and operational excellence.
A proven ability to lead the design and implementation of resilient infrastructure and automation solutions that solve complex reliability challenges.
Strong judgment in making architectural trade-offs, balancing long-term system health with short-term delivery needs.
Deep expertise in distributed systems, service ownership models, CI/CD pipelines, and observability practices.
Experience mentoring engineers in incident response, reliability patterns, and career growth within SRE disciplines.
A curious mindset and eagerness to explore new technologies and domains that enhance customer support platforms at scale.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

site reliability engineeringinfrastructure managementautomation toolsmonitoring frameworksobservability practicesdistributed systemsCI/CD pipelinessystem performance analysisreliability patternsresilient infrastructure

Soft Skills

leadershipcollaborationjudgmentmentoringcuriosityproblem-solvingcommunicationcontinuous learningoperational excellenceshared ownership

Certifications

Bachelor's degree in computer scienceBachelor's degree in computer engineeringBachelor's degree in computer information systemsBachelor's degree in software engineering