Coordinator I, Contact Center Operations
Walmart
full-time
Posted on:
Location Type: Office
Location: Carrollton • Texas • United States
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Salary
💰 $18 per hour
Job Level
About the role
- Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries
- using decision support tools to resolve issues
- implementing appropriate resolution
- providing information to customers
- utilizing quality guidelines
- identifying and escalating high impact issues as necessary
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans
- uses the Open Door Policy
- applying these in executing business processes and practices
- Completes work assignments and priorities by using policies, data, and resources
- collaborating with managers, co-workers, customers, and other business partners
- identifying priorities, deadlines, and expectations
- carrying out tasks
- communicating progress and information
- determining and recommending ways to address improvement opportunities
- adapting to and learning from change, difficulties, and feedback
Requirements
- 1-3 years of basic computer processing/data entry software
- Strong customer service skills working in a Call Center
- Experience in a Pharmacy environment (Preferred)
Benefits
- 401(k) match
- stock purchase plan
- paid maternity and parental leave
- PTO
- multiple health plans
- performance-based bonus awards
- medical coverage
- vision coverage
- dental coverage
- company-paid life insurance
- short-term and long-term disability
- company discounts
- Military Leave Pay
- adoption and surrogacy expense reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycomputer processing
Soft Skills
customer servicecommunicationcollaborationproblem-solvingadaptability