Walmart

Staff Design Researcher

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • United States

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Salary

💰 $110,000 - $220,000 per year

Job Level

Lead

About the role

  • Partner with research leadership to plan upcoming work and future studies.
  • Manage research backlogs and ensure priorities are documented, aligned, and actionable.
  • Track research studies across the portfolio to ensure visibility, progress, and shared learnings.
  • Build and maintain scalable systems for managing participant pools across studies.
  • Lead participant recruitment strategy and operations, including sourcing, scheduling, incentives, NDAs, and participant experience.
  • Ensure research ethics, privacy, and consent standards are understood and upheld; develop processes that help the organization to adhere to best practices.
  • Build and oversee a program to train designers to run their own studies with confidence and rigor.
  • Create, maintain, and standardize research methods and documentation—scripts, templates, consent forms, playbooks, and best practice guides.
  • Develop protocols and standards for effect testing and other experimental methods with the research team.
  • Manage contracts, renewals, and onboarding for all research tools and platforms.
  • Continuously improve tooling and processes to remove friction for researchers and increase efficiency.

Requirements

  • 6+ years of experience in Research Operations, Design Operations, UX Research, or related operational role supporting research at scale
  • 2+ years of experience in research recruitment, research operations, nonprofit operations, community management or participant
  • Bachelor's degree in Human-Computer Interaction (HCI), Behavioral Science, Design, Business, Social Sciences, or related field AND 4+ years of UX, CX, or Service Design Research experience OR Master’s degree in a related field with 3+ years of research experience OR Doctorate in a related field with 3+ years of research experience OR Equivalent practical experience in project and program management.
  • 3+ years Experience managing tools, vendors, and research technologies for research logistics and operations across teams.
  • 4+ years Project and program management expertise with the ability to plan, prioritize, and execute multiple concurrent initiatives.
  • Exceptional organizational and systems-thinking skills, with a knack for creating structures and frameworks in ambiguous environments.
  • Experience developing and maintaining participant recruitment systems, including sourcing, screening, scheduling, and participant management processes.
  • Proven ability to standardize research practices (e.g., templates, consent forms, documentation, playbooks) and introduce process improvements that scale with team growth.
  • Track record of working with cross-functional teams (e.g., designers, product managers, stakeholders) to support research execution and influence adoption of research insights.
  • Experience managing quantitative and qualitative platforms and services (e.g. Qualtrics, User Testing, DScout, etc).
Benefits
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
  • Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Research OperationsDesign OperationsUX ResearchParticipant RecruitmentProject ManagementProgram ManagementStandardization of Research PracticesQuantitative ResearchQualitative ResearchExperimental Methods
Soft skills
Organizational SkillsSystems ThinkingCollaborationCommunicationLeadershipProblem SolvingAdaptabilityAttention to DetailStrategic PlanningProcess Improvement