Walmart

Manager, Program Management

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • 🇺🇸 United States

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Salary

💰 $70,000 - $130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Operate and enhance third-party service provider processes.
  • Manage end-to-end operational workflows for the Service Provider Access Agreement (SPAA) and Verified Service Provider (VSP) programs across U.S. and international markets.
  • Review, process, and maintain applications and provider documentation to ensure alignment with internal standards.
  • Support onboarding activities and maintain accurate third-party provider directories.
  • Serve as a primary contact for providers and internal teams, ensuring timely resolution of questions and issues.
  • Improve processes and drive automation.
  • Identify operational gaps and implement process improvements that reduce manual touchpoints and increase efficiency.
  • Build AI-assisted exception-management rules and automation within platforms such as ServiceNow, Salesforce, or Airtable.
  • Partner with Product Operations to embed governance and access requirements into the Product Development Lifecycle (PDLC).
  • Support governance and compliance reviews.
  • Support quarterly business reviews with Legal, Data Security, Product, and cross-functional partners.
  • Translate findings into clear documentation, recommendations, and updates to the product roadmap or resource plans.
  • Develop and maintain clear partner “purpose” definitions to support consistent decision-making and reduce ambiguity.
  • Draft and manage SPAA language, addenda, and documentation to support scalable supplier self-service.
  • Ensure documentation is accurate, accessible, and aligned with evolving governance requirements.
  • Collaborate with Product, Engineering, Business Operations, and Data Security teams to integrate SPAA workflows into supplier tools, dashboards, and portals.
  • Provide insights and trends gathered from providers, clients, and account teams to inform business and product decisions.

Requirements

  • Bachelor’s degree in business, operations, analytics, supply chain, or related field.
  • 3+ years of experience in partner operations, program management, process improvement, customer success, or similar roles.
  • Experience improving or scaling operational workflows or governance frameworks.
  • Strong analytical skills with experience using workflow tools (ServiceNow, Salesforce, Airtable) and Excel/Sheets.
  • Ability to simplify complex requirements and communicate clearly across teams.
  • Demonstrated success managing multiple priorities in a fast-paced environment.
  • Strong relationship-building skills with experience supporting cross-functional initiatives.
  • Self-starter with attention to detail and a continuous improvement mindset.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process improvementoperational workflowsgovernance frameworksanalytical skillsworkflow toolsExceldata analysisautomationexception managementdocumentation management
Soft skills
relationship buildingcommunicationattention to detailself-startercontinuous improvement mindsetprioritizationcollaborationproblem-solvingadaptabilitydecision-making