Walmart

Associate, AI Data Specialist

Walmart

full-time

Posted on:

Location Type: Office

Location: Dakota Dunes • South Dakota • 🇺🇸 United States

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Salary

💰 $23 - $45 per hour

Job Level

JuniorMid-Level

About the role

  • Review daily feedback from customer surveys, quality audits, and VIZIO Tech Support representatives regarding AI agent performance and behavior.
  • Analyze feedback to identify issues, write clear and detailed bug reports, and submit to CSAI engineering for resolution.
  • Conduct comprehensive tests on new AI builds to verify bug fixes, ensuring readiness for production deployment using TestRails.
  • Perform simulated jailbreak attacks and vulnerability testing on AI agents to ensure robustness and safety.
  • Analyze the impact of changes to AI agents on containment rates, CSAT (Customer Satisfaction), and other key performance metrics.
  • Apply VIZIO troubleshooting standards to diagnose and validate issues, leveraging your expertise with VIZIO TVs and sound bars.
  • Collaborate with engineering, quality, and tech support teams; communicate findings and recommendations clearly and professionally.
  • Maintain accurate records of feedback, bug reports, and test results using Salesforce and TestRails.

Requirements

  • Strong analytical and problem-solving skills; ability to quickly identify, investigate, and document issues.
  • Familiarity with VIZIO troubleshooting standards and hands-on experience with VIZIO TVs and sound bars.
  • Experience with bug reporting and tracking tools (Salesforce, TestRails, or similar platforms).
  • Demonstrated ability to translate qualitative and quantitative feedback into actionable reports.
  • Basic understanding of AI-powered customer service workflows and virtual agents.
  • Knowledge of QA testing processes and methodologies.
  • High attention to detail and organizational skills.
  • Excellent written and verbal communication skills; able to convey technical information to non-technical audiences.
  • Ability to work independently and as part of a collaborative, cross-functional team.
  • Adaptable and proactive, with a continuous improvement mindset.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bug reportingvulnerability testingQA testing processesAI-powered customer service workflowsdata analysisperformance metrics analysistroubleshootingtest case verificationsimulated attacks
Soft skills
analytical skillsproblem-solving skillsattention to detailorganizational skillswritten communicationverbal communicationcollaborationadaptabilityproactivitycontinuous improvement mindset