Revenue Cycle Management Manager, Billing Operations
Walmart
full-time
Posted on:
Location Type: Office
Location: San Bruno • California, New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $104,000 - $202,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage end-to-end billing workflows for marketplace sellers, ensuring accurate and timely invoice generation.
- Review and issue billing credits, and exceptions in accordance with approved billing policies and contract terms.
- Ensure billing rules and standard operating procedures are consistently applied across seller accounts.
- Partner with upstream teams to resolve data or system issues impacting seller billing & deduction accuracy.
- Serve as the primary owner for billing inquiries and disputes related to marketplace seller invoices.
- Investigate disputes by reviewing transaction data, billing rules to determine root cause and propose fixes.
- Collaborate with Sales, Client Services, and internal stakeholders to align appropriate resolution paths.
- Issue billing adjustments or credit memos as needed, ensuring proper approvals, documentation, and revenue impact tracking.
- Assist the Senior Manager with broader invoicing and dispute resolution functions across advertiser and agency billing streams.
- Provide backup support for non-marketplace billing workflows during peak periods or coverage needs.
- Share insights and best practices from marketplace seller billing to drive consistency and continuous improvement across the team.
- Identify recurring gaps and recommend process, policy, or system enhancements to reduce future disputes.
- Support automation and efficiency initiatives aimed at improving reducing manual effort.
- Ensure billing activities comply with internal controls, audit requirements, and SOX standards.
- Contribute to documentation, training materials, and standard operating procedures for billing workflows.
- Track and report on key billing and dispute metrics for marketplace sellers.
Requirements
- Bachelor’s degree in Finance, Accounting, Business, or related field.
- 5+ years of experience in billing operations, revenue operations, or finance operations.
- Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
- Strong understanding of billing workflows, dispute resolution, and internal control environments.
- Experience working with ERP or billing systems and data reporting tools.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
- Ability to thrive in fast-moving, ambiguous growth environments.
- Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
- Ability to earn trust across Walmart Enterprise.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing workflowsinvoice generationbilling creditsdispute resolutioninternal controlsSOX standardsdata reportinganalytical skillsorganizational skillsproblem-solving skills
Soft skills
communication skillscollaborationtrust buildingadaptabilitycontinuous improvement