Senior Director, Technology Operations – Risk Monitoring
Walmart
full-time
Posted on:
Location Type: Hybrid
Location: Bentonville • California • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $260,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Set the vision and develop the long-term global fraud prevention and risk management operating model to protect Walmart Marketplace, ensuring alignment with organizational priorities and customer trust mandates.
- Develop and implement comprehensive lifecycle monitoring strategy programs for fraud, risk, and trust & safety teams to ensure they are equipped with the necessary capabilities.
- Establish robust seller risk controls, assurance and governance frameworks to continuously monitor and improve the performance of fraud prevention.
- Champion continuous process enhancement and operational rigor, ensuring every initiative is grounded in measurable performance outcomes.
- Establish and oversee enterprise-wide KPIs, SLAs, and analytics frameworks; leverage deep data insights to define new targets.
- Drive global implementation of best-in-class technologies, automation strategies, and operational innovations that redefine fraud prevention.
Requirements
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
- 9 years’ experience in project management, program management, program operations, or related area.
- 4 years’ supervisory experience.
- Multilingual or international experience in managing risk within US, China, Canada, Mexico, EU, UK a plus.
- Advanced degree (MBA, MS, PhD) in Payments, Merchant risk Management, Data Science, Cybersecurity, or related field, or equivalent experience.
- Experience leading global fraud, risk, or trust & safety teams in a Fortune 500 or large-scale eCommerce environment.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementprogram operationsdata analysisfraud preventionrisk managementlifecycle monitoringKPI developmentSLA managementautomation strategies
Soft skills
leadershipcommunicationprocess enhancementoperational rigorstrategic visionmultilingual capabilitiescross-cultural managementteam managementperformance improvementstakeholder engagement
Certifications
Bachelor's degreeMBAMSPhDcertification in project managementcertification in risk managementcertification in cybersecuritycertification in data sciencecertification in fraud preventionequivalent experience