Analyst II, Technology Operations
Walmart
full-time
Posted on:
Location Type: Office
Location: Chennai • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders
- Monitoring progress and results; recognizing and capitalizing on improvement opportunities
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Collaborate with internal teams to ensure the stability and reliability of the company's critical e-commerce infrastructure
- Detecting and resolving site issues before they become customer and availability impacting
- Draw on technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause
- Support Walmart Store/Distribution Centre associates in their day-to-day issues related to store functions
- Assist in follow-up for troubleshooting and get resolutions for issues reported by Store operations team
- Manage multiple issues simultaneously
Requirements
- Associate's degree in information technology or related field
- 3 years experience in information technology or related field
- 3 years experience with information technology systems for stores, distribution centers, and mainframes
- 3 years advanced experience with Excel
- 2 years experience using basic word processing and email software
- 3-5 years experience conducting problem or incident management
- 3 years experience working at an information technology call center or service help desk
- ITIL 4 Certification
- Engineering Degree - B.E/B.Tech/MS
- 3-7 years of relevant experience
- Minimum of 7 years of experience with major incident handling
- Hands on experience in managing operations teams
- Previous experience on leading a team would be added advantage
- Expert level understanding of incident management processes and procedures
- Calm under pressure when participating in major incident response
- Deep technical understanding of core infrastructure, cloud services, platforms and micro-services
- Ability to understand and capture key data from logs at an expert level
- Ability to understand traffics flows and key dependencies between services
- Ability to effectively triage – be able to detect and determine symptom vs cause
- Expert level troubleshooting skills using a diverse set of tools and methods
- Research and recommend alternative actions for incident resolution
- Create and maintain procedural documentation
- Identify and drive continuous improvement efforts to reduce waste
Benefits
- Incentive awards for performance
- Best-in-class benefits
- Maternity and parental leave
- Paid time off
- Health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
information technologyExcelincident managementtroubleshootingcloud servicesmicro-servicesdata analysisprocedural documentationproblem managementtechnical support
Soft skills
collaborationrelationship buildingcalm under pressuremulti-taskingcontinuous improvementcommunicationleadershipproblem-solvingadaptabilitystakeholder engagement
Certifications
ITIL 4 CertificationAssociate's degree in information technologyEngineering Degree - B.E/B.Tech/MS