Customer Support Representative, Call Center
Walmart
full-time
Posted on:
Location Type: Office
Location: Dakota Dunes • South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $28 per hour
Job Level
Junior
About the role
- Provide outstanding technical and customer support to VIZIO customers.
- Troubleshoot technical issues by actively listening to customers.
- Track calls and troubleshooting steps using tools such as Excel and Salesforce.
- Engage with and learn about cutting-edge consumer technology products.
Requirements
- 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
- 6 months experience with basic computer processing/data entry software.
- Completed a GED or high school diploma.
- Attention to detail and a reliable team player.
- Strong typing skills and experience with Excel.
- Experience with advanced electronics and computer troubleshooting is a valuable asset.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdata entrytyping skillscomputer processing
Soft skills
attention to detailteam playeractive listening
Certifications
GEDhigh school diploma