Manager, Marketplace Strategic Initiatives – Resold, Customer Experience
Walmart
full-time
Posted on:
Location Type: Office
Location: Bentonville • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $130,000 per year
Job Level
JuniorMid-Level
About the role
- Drive customer-facing strategy, insights, and experience improvements for the Resold at Walmart program.
- Shape cross-category customer programs and experience frameworks that elevate customer engagement.
- Own and optimize critical customer-facing levers including ratings & reviews, site experience, SEO, and discoverability.
- Collaborate closely with various teams such as Product, Site, Analytics, and Marketing.
- Identify friction points and white-space opportunities impacting customer trust and satisfaction.
- Manage progress, track KPIs, and prepare communications to ensure alignment across teams.
Requirements
- Option 1: Bachelor's degree in business or related area and 2 years’ experience in business management, marketing, omnichannel merchandising, or related area.
- Option 2: 4 years’ experience in business management, marketing, omnichannel merchandising, or related area.
- Marketplace or ecommerce experience and understanding of customer experience in dynamic, multi-seller environments.
- Ability to turn insights into strategy and articulate customer needs to cross-functional teams.
- Highly analytical and comfortable using data to make decisions and size opportunities.
- Ability to manage complex programs and drive to outcomes using project management best practices.
- Strong relationship-building skills and influence teams without formal authority.
- Ability to maintain structure, organization, and high standards in fast-moving environments.
- Ownership and urgency in problem-solving and navigating ambiguity.
- Experience through organizational transformation to drive adoption and make change stick.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business managementmarketingomnichannel merchandisingSEOdata analysisproject managementKPI trackingcustomer experienceecommercecustomer engagement
Soft skills
analytical skillsrelationship-buildinginfluence without authorityorganizational skillsproblem-solvingadaptabilitycommunicationcollaborationstrategic thinkingownership
Certifications
Bachelor's degree