Senior Manager, Design Research
Walmart
full-time
Posted on:
Location Type: Office
Location: Bentonville • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $220,000 per year
Job Level
Senior
About the role
- Lead researchers to deliver high-impact and actionable insights that shape a holistic experience strategy for our members and associates.
- Facilitate workshops to help teams define opportunity areas, frame the right problem to solve, define research goals, select the right methodologies, make sense of the data, and translate findings into actionable-frameworks, narratives, and recommendations.
- Partner closely with interdisciplinary teams and business stakeholders to influence decisions, build aligned visions, and drive measurable outcomes.
- Manage aspects of the employee lifecycle including talent acquisition, onboarding, development, and performance management.
Requirements
- Min 2 years managing researchers as direct reports or leading a research team
- Bachelor’s degree in HCI, Human Factors, UX, Behavioral Science, Information Science, Social Sciences, or related field AND 8+ years of UX, CX, or Service Design Research experience OR Master’s degree in a related field with 6+ years of research experience OR Doctorate in a related field with 4+ years of research experience OR Equivalent practical experience in UX research or strategic experience research.
- 3+ years designing and facilitating co-creation, ideation, and design-thinking workshops.
- 6+ years conducting qualitative research (1:1 interviews, ethnography, etc.).
- 6+ years contributing to experience initiatives (in-store, web, mobile, omni-channel, AI-assisted experiences, self-service automation, etc.).
Benefits
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX researchCX researchService Design Researchqualitative researchco-creationideationdesign-thinkingethnographydata analysisactionable insights
Soft skills
leadershipcommunicationcollaborationproblem-solvinginfluencingworkshop facilitationvision alignmentstrategic thinkingteam managementperformance management