Senior Manager, Technology Operations – Personalization
Walmart
full-time
Posted on:
Location Type: Office
Location: Sunnyvale • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $180,000 per year
Job Level
Senior
About the role
- Lead the personalization strategy development and execution across Walmart’s eCommerce business.
- Drives an eCommerce P&L focused on improving on-site personalization i.e. developing targeted promos, badges and offers, gamification and loyalty.
- Develop, implement and communicate personalization strategies to align with business goals, ensuring successful rollout across the eCommerce organization.
- Utilize a data-driven approach to building the personalization roadmap, collaborating with product management, data scientists, and analytics to translate data analysis into actionable recommendations.
- Lead A/B tests and develop creative solutions to improve customer experience and meet business needs.
- Influences direction through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
- Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates, and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
- Leads partnerships with key stakeholders across Product, Design, Site Merchandizing and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.
Requirements
- 5-7 years of eCommerce, digital business leadership, management consulting, corporate strategy, and/or related business experience.
- Bachelor's degree required; MBA preferred
- Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights
- Connects creative out-of-the box thinking to business implications and financial outcomes
- Strong executive presence and communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner
- Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
- Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommercedata analysisA/B testingpersonalization strategyproject managementprogram managementprogram operationsdata-driven decision makingfinancial analysiscustomer experience improvement
Soft skills
problem-solvingcreative thinkingcommunicationexecutive presencecross-functional collaborationprioritizationself-starterstakeholder managementstrategic thinkingadaptability
Certifications
Bachelor's degreeMBA