Customer Support

• Lead development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Translate product requirements into robust technical designs and implementation plans.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
• Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues and guide root cause analysis.
• Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures.

Senior Software Engineer – Customer Care Technology

Field Customer Care Specialist

Field Customer Care Specialist

Product Management Supervisor – Customer Experience

Customer Service Associate