Operations

• Lead governance initiatives ensuring fair, transparent, and compliant tipping practices for delivery drivers.
• Manage complex projects and workstreams to deliver key initiatives effectively.
• Analyze tipping data to identify trends, risks, and opportunities for improvement.
• Develop dashboards and tools to monitor compliance and performance.
• Maintain documentation and policies for tipping and earnings standards.
• Partner with Product, Tech, Engineering, Compliance, and Operations.
• Support reviews and risk mitigation for tipping models.
• Lead change management and stakeholder communication.
• Drive process improvements that enhance efficiency and trust.
• Serve as a team leader to foster collaboration and accountability.

Senior Manager, Operations – Tipping, Last Mile Delivery

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Senior Manager, Technology Operations