Technical Program Manager

• Staff Technical Program Management for Problem Management Function
• Play a pivotal role in managing problem management projects focused on addressing critical issues in production environment
• Collaborate with cross functional teams, including Engineering, Product management and Operations
• Lead and manage complex, large-scale, cross functional technical programs from initiation to completion
• Drive continuous improvement by implementing best practices for program efficiency
• Engage in end-to-end discussions for high-level system/solution design of systems
• Direct the identification, investigation, reporting, and follow-up for resolution of defects/bugs
• Independently clarify requirements with engineering through verbal, written, or diagrams
• Ensure effective roll-forward and roll-back plans are in place for every production change
• Monitor and evaluate the progress of multiple projects against approved milestones, quality metrics, and timelines
• Ensure proactive and effective communication on program progress, key metrics and regular updates to all stakeholders
• Build relationships with program stakeholders and ensure understanding of different stakeholder perspectives

Staff Technical Program Manager

Technical Program Manager