Operations

• The Manager, RCM – Reporting & Oversight is responsible for managing the end-to-end reporting and analytics function for the Revenue Cycle Management (RCM) team.
• Lead the end-to-end reporting process for the Revenue Cycle Management (RCM) function, from data extraction and transformation to visualization and delivery.
• Build and maintain dashboards, scorecards, and reports that provide visibility into monthly KPIs such as billing accuracy, dispute trends, collections performance, and revenue variance.
• Partner with Finance to support month-end close, revenue recognition, and variance analysis activities.
• Deliver actionable insights that inform business decisions, process improvements, and resource prioritization.
• Monitor adherence to SLAs and operational KPIs across functional teams (Contract Management, Invoicing & Dispute Resolution, Collections).
• Establish governance frameworks and control mechanisms for key RCM processes to ensure accuracy, compliance, and transparency.

Manager, Billing Operations – Reporting & Oversight

Senior Analyst, Operations, Ad Policy