Support Engineer

• Provide support as a specialist for payment terminals, including hardware and software troubleshooting, installation, and configuration
• Collaborate with experts to resolve issues
• Serve as the primary point of contact for customers experiencing payment terminal issues, delivering timely and effective solutions
• Diagnose and resolve technical issues related to payment processing, including connectivity problems, transaction errors, and hardware malfunctions
• Manage support requests, resolutions, and customer interactions in a ticketing system
• Conduct training for customers and staff on the proper use and maintenance of payment terminals
• Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operation of payment terminals
• Monitor payment terminals for performance and security issues and initiate preventive measures when necessary
• Support planning and execution of beta tests, including communication with merchants
• Execute roll-out projects for complex products and features in collaboration with the product team
• Provide support and mentoring to junior support staff
• Efficiently manage and resolve customer escalations

Technical Support Specialist – POS Systems

Technical Support – POS Systems

Technical Support – POS Systems