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Customer Support L1, French Market
Wallbox ChargersCustomer Support Specialist providing technical assistance for Wallbox products in the EV charging industry, managing incoming requests and ensuring customer satisfaction.
About the role
Key responsibilities & impact- Manage incoming tickets, calls, and chats from customers and partners.
- Provide first-level technical troubleshooting for Wallbox products (hardware & software).
- Escalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation.
- Follow defined troubleshooting procedures and ensure accurate case documentation.
- Identify recurring issues and share feedback to improve processes and knowledge base articles.
- Support onboarding and guidance for customers and key account partners.
- Collaborate cross-functionally with Product, Engineering, and Technical teams.
- Ensure high standards of customer satisfaction and service quality.
- Contribute to continuous improvement initiatives within Customer Support.
Requirements
What you’ll need- Previous experience in Customer Support / Technical Support (L1)
- Experience working with ticketing systems (Salesforce, Jira or similar)
- Basic technical knowledge (IT fundamentals, WiFi, Bluetooth, remote troubleshooting)
- Strong analytical and problem-solving skills
- Experience dealing directly with customers
- Excellent communication and interpersonal skills
- Native level in French
- Availability to travel occasionally if required
Benefits
Comp & perks- Flexible working hours
- Hybrid work schedule
- Flexible compensation (transport, childcare, restaurant tickets)
- Daily discounted breakfast and lunch options at our canteen
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingIT fundamentalsWiFiBluetoothremote troubleshooting
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscustomer satisfaction