Wallarm. API & App Security Integrated

Technical Support Engineer

Wallarm. API & App Security Integrated

full-time

Posted on:

Origin:  • 🇦🇷 Argentina

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleCloudCyber SecurityDockerKubernetesLinuxNGINXPerlPython

About the role

  • Since 2016, Wallarm has been on a mission to secure the internet's critical infrastructure: APIs. Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. In this role, you will be responsible for: Customer Support & Success - Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance. Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products. Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm. Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders. Product Expertise & Improvement - Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers. Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team. Contribute to the evolution of our product line by providing real-world insights from customer interactions. Implementation & Knowledge Management - Manage the deployment and configuration of Wallarm solutions in diverse customer environments. Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base. Own and maintain the support team's test environment to ensure effective problem replication.

Requirements

  • 3+ years of expertise in Customer Support and User Support positions Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level Ability to configure network settings and Linux OS routing Ability to work with system services and system logs of Linux OS Experience with Docker Understanding the main points of information security in the network and web applications Knowledge of Nginx and the HTTP protocol Knowledge of the seven-layer OSI model, networking rules, and routing principles Will be a plus: Experience in technical support in a hosting company, technical integrator, or vendor Experience with Kubernetes and Ansible Scripting skills in Bash, Perl or Python Experience with Cloud environment Cybersecurity knowledge