CRM Support Engineer
Viseven
AWSCloudSQL
Technical Support Engineer, LatAm
Wallarm. API & App Security Integrated
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇷 Argentina
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AnsibleCloudCyber SecurityDockerKubernetesLinuxNGINXPerlPythonRuby
About the role
- Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
- Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
- Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
- Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
- Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
- Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
- Contribute to the evolution of our product line by providing real-world insights from customer interactions.
- Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
- Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
- Own and maintain the support team's test environment to ensure effective problem replication.
Requirements
- 3+ years of expertise in Customer Support and User Support positions
- Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
- Ability to configure network settings and Linux OS routing
- Ability to work with system services and system logs of Linux OS
- Experience with Docker
- Understanding the main points of information security in the network and web applications
- Knowledge of Nginx and the HTTP protocol
- Knowledge of the seven-layer OSI model, networking rules, and routing principles
- Experience in technical support in a hosting company, technical integrator, or vendor
- Experience with Kubernetes and Ansible
- Scripting skills in Bash, Perl, Ruby, or Python
- Experience with Cloud environment
- Cybersecurity knowledge
Benefits
- Ability to work on a product that makes the Internet safer
- Completely remote work
- Shift hours: 15:00 EST till 23:00 EST, Tuesday - Saturday
- Competitive salary
- Paid days off
- Medical insurance
- Working equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux operating systemsCentOSUbuntuDebianDockerNginxHTTP protocolKubernetesAnsiblescripting (Bash, Perl, Ruby, Python)
Soft skills
customer supportuser supporttroubleshootingcommunicationrelationship buildingfeedback collectiontechnical documentationproblem replication