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About the role
Key responsibilities & impact- Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI.
- Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.
- Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI.
- Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed.
- Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor.
- Support escalations and complex technical discussions, ensuring timely resolution and clear communication.
- Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions.
- Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs.
Requirements
What you’ll need- Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.
- A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity.
- An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs.
- Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders.
- Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences.
- A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.
- Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.
Benefits
Comp & perks- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
generative AIcontextual AILLMsAI architecturesdeployment modelsprompt developmententerprise securitySaaSsolution architecturetechnical demonstrations
Soft Skills
consultative roletechnical relationship buildingclear communicationcomplex technical discussionscustomer feedback synthesisarticulating technical conceptsownershipjudgmentcollaborationproblem-solving